Have some questions? FAQ’s
- How much is the carriage limit for free delivery?
Any order from £50, excl. VAT, is our carriage paid limit (subject to mainland UK).
- What if we're a retailer who's not based in the mainland UK?
If in Europe the order needs to, preferably, be a minimum of £300 to be carriage paid. If outside of Europe, we normally total up postage and packaging for you, and include it on your invoice.
- When is the cut off time for an order?
Our daily cut off time is 1pm. If you order before 1pm, we will process your order the same day, and, hopefully, it will be sent out the same day also (depending on your terms). Anything that comes in after 1pm we can’t guarantee that it will processed or sent out the same day, but we try our best.
- Do you sell to the public?
Regretfully, no we don’t sell to the public, we only sell to retailers. To find your nearest retailer have a nosy of our stockist page.
- Do you go to any craft trade shows/fairs?
Yes! We will always be at the Stitches Trade show at the Birmingham NEC each year, so come and say hello! You can also place orders with us and find out our latest offers and/or new products. Other shows throughout the year vary, but our Director David has previously been spotted at a show in Cologne, Germany and others.